ilemong
ilemong, respect your concerns about privacy. This Privacy Policy (“Privacy Policy”) explains the type of information we may obtain from individuals who visit our websites (each, a “Site” and collectively, “Sites”) or use our mobile applications (each, an “App” and collectively, “Apps”), which includes tools such as chat available through our Sites and Apps. It also explains the type of information we may obtain from individuals who otherwise connect with us offline, such as by phone (“Offline Services”, and collectively with all Sites and Apps, the “Services” or individually, a “Service”). When we use the term “including”, it shall mean “including but not limited to”. In addition, this Privacy Policy sets out how ilemong may use, disclose and protect your personal information.
- INFORMATION WE OBTAIN
- HOW WE USE THE INFORMATION WE OBTAIN
- COOKIES AND INTEREST-BASED ADVERTISING
- INFORMATION WE DISCLOSE
- YOUR CHOICES
- DATA RETENTION
- DATA SECURITY
- INFORMATION FROM CHILDREN
- LINKS TO THIRD-PARTY WEBSITES, APPS OR ONLINE SERVICES
- HOW TO UPDATE YOUR INFORMATION
- CHANGES TO THIS POLICY
- CONTACT US
- INFORMATION WE OBTAIN
Information you give us. We collect and maintain information that you may provide to us through your use of our Services, including your name, shipping address, billing address, payment card information, telephone number(s), email address(es) and purchase/return/exchange data and pet information. For example, when you:
set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction, such as contact and payment information);
seek assistance from our customer service team or veterinarians, through email, telephone, automated and live chat sessions, SMS or any other channels we may ask you questions about your pet or otherwise collect and record additional information from or about you during those interactions;
enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion;
post comments or other content in publicly-available forums on our Services, anything you post will be available to us as well as visitors to our Services;
Information we obtain by automated means. We may use technology to automatically obtain other information about you and your devices when you visit our Sites, use our Apps or view our advertisements online. For more information, see the “Cookies and Interest-Based Advertising” section of this Privacy Policy, below. This information helps our Sites and Apps work correctly and supports our marketing and analytics efforts. This information includes, but is not limited to, device type; device settings; Internet browser information; operating system information; IP address; mobile device identifiers; software version; phone model; phone operating system; mobile phone carrier information; precise geolocation data; the date, time and length of your stay on our Sites and Apps; and the referring website, specific pages accessed and other actions you take on our Sites and Apps. Additionally, your chats, phone/video calls and other interactions with our customer service team or veterinarians may be recorded. We may obtain other information from you from time to time by providing appropriate notice.
We also use a third-party session replay service that records users’ interactions with our Sites and Apps, including users’ clicks, mouse movements and scrolls.
Third-Party Web Analytics Services. We use third-party web analytics services on our Sites and Apps, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate the use of our Services.
HOW WE USE THE INFORMATION WE OBTAIN
We may use, process and disclose the information we collect about you for our business purposes, including:
Fulfilling orders and responding to your questions and requests. We may use your information to provide you with transactional assistance, such as fulfilling your order, processing your payments, providing you with customer and technical support including through the automated and live chat features on our Sites and Apps and maintaining transcripts of chat communications, obtaining veterinarian approvals and assistance, offering new products and services, and ensuring the proper delivery of the products and services you order from us.
In addition, we may use your information to contact you about (1) updates to this Privacy Policy or our Terms of Use; (2) changes to our Services, products and programs; (3) reviews, comments or other feedback you provide about our products or Services; (4) issues with your orders; or (5) product recalls.
Improving and personalizing our products and Services. We may use your information to make improvements to our products and Services, as well as personalize our Services to meet your preferences and needs, customize your experience with us and provide you with a consistent experience across the devices you use.
Reviewing Site and App trends and customer interests. We may also use your information to analyze the way you use our Sites and Apps and understand your interests, including by combining information we receive from you and your devices with other information about you that we receive from other sources.
Sending and improving marketing communications. We may send you communications about promotions or offers via regular mail, email, text messaging or other electronic channels, including ads on Social Media Services. We may use information, including information collected
Administering promotions, such as sweepstakes and contests. We may use your information to administer sweepstakes, contests, and other promotions if you choose to participate.
Detecting and preventing fraud. We may use your information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
Complying with law. We may use your information to comply with and enforce applicable legal requirements (including to maintain pet health records and authorizations), relevant industry standards and our policies, including this Privacy Policy and our Terms of Use.
Other uses. We may use your information to operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Services; developing new products and services; managing and evaluating the effectiveness of our communications; conducting market research, aggregating and anonymizing data, and performing data analytics; facilitating the provision of services to Chewy; and performing accounting, auditing, and other internal functions).
We also may use your information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.